There are many challenges facing seniors in British Columbia. We joined with the SFU STAR Institute to gain perspective on the experiences and trends we were encountering in providing information and referral services at 411 Seniors Centre, before and during the COVID-19 pandemic.
“This report reflects the issues that our Seniors Centre faced at the beginning of the pandemic. The report reinforces what we at the 411 Seniors Centre already know, that low income seniors and seniors whose first language is not English, disproportionately were adversely affected by COVID 19. The report also provides important suggestions to improve information and referral services and to centre the experience of low income seniors” Marion Pollack, 411 Board President.