Job Posting: Seniors Services Coordinator – Information & Referral (I&R) (Full-Time)

The 411 Seniors Centre Society is an independent seniors centre, located at Main Street & Terminal Avenue in Vancouver BC.

The 411 Seniors Centre has offered Information and Referral Services to seniors in Vancouver and the
Lower Mainland since 1977.

The Information & Referral (I&R) program at 411 Seniors is defined as the provision of and dissemination of information to seniors who need services and/or government benefits coupled with the support required to access and acquire those needed resources.

In keeping with our organizational model this senior-volunteer led program mobilizes the diverse strengths, skills and expertise of Vancouver seniors to the benefit of their fellow seniors. Retirees with professional backgrounds in community services/social work/advocacy, finance/legal/banking, and healthcare, labour and government volunteer and assist higher needs seniors in order to secure important resources and secure connections to stabilizing supports and services.

The Seniors Services Coordinator, Information & Referral is responsible for coordination of the I&R program including program leadership, volunteer recruitment, training & support, knowledge capture, service delivery and program administration.

Key service delivery areas include:

– Government pensions, Income insecurity and financial hardship

– Homelessness, homelessness-at risk, and precariously housed

– Healthcare and community resource navigation

– Personal safety and security

– Transportation

– Emotional and Peer support

The position will also be responsible for coordinating town halls, workshops and online trainings.

For more detailed information on I&R services and current challenges please see the 411 Seniors/STAR Institute research study: In Community – Information and Referral Services for Seniors in BritishColumbia_Report.pdf (


– Strong working knowledge of government systems including pensions, benefits and entitlements
as they apply to seniors.

– Strong working knowledge of local community resources. A pre-established local community network that benefits seniors is an asset.

– Experience recruiting, training and working with volunteers using a strength based approach.

– Must have a well-developed analysis of ageism and the ability to work from a non ageist perspective

– Informed on the issue of seniors’ poverty and a demonstrated understanding of barriers and challenges some seniors encounter. Poverty is a major driver to the 411 Seniors I&R program.

– Intermediate/advanced computer skills including: Microsoft office, Salesforce Non-Profit CRM.

– Demonstrated crisis management and de-escalation skills.

– Proven organizational skills with the ability to prioritize and manage multiple tasks under pressure.

– Ability to create engaging volunteer trainings which incorporating relevant digital technology and tools such as YouTube videos, developing online resources.

Hours of Work: Monday to Friday 8:30am-4pm (1/2 hour unpaid lunch break)

Salary and Benefits:

– $24.00/hour

– Extended Health and Dental following 3 month qualifying period.

– 2 weeks paid vacation year 1; 3 weeks’ year 2; 4 weeks’ year 5+.


Our hiring policy requires that staff are double vaccinated against COVID-19. Proof of vaccination is required prior to employment offer.

Application Process

Please submit your resume with cover letter describing how you meet or surpass the qualifications to Leslie Remund

Application Closing date: October 4, 2021 @ 9am.

Program adaptation – COVID-19

The 411 staff play a more central role in the I&R service delivery during COVID-19 as some volunteers continue work remotely from home. The Information & Referral Coordinator will be the primary on-site contact with seniors seeking assistance, supported by the small 411 staff team.

The situation remains flexible as we adapt to external conditions. The 411 Seniors Centre trusted source of information is the provincial Health Officer and the BC Centre for Disease Control.

COVID19 has severely disrupted our services. 411 Seniors is an organization that is transforming to meet
the needs of today’s seniors.